I don;t think it works for 100% of my pateints but it does work for quite a few. It works for the ones who want to know...when will things be done, what will happen next, who is taking care of me. It allows me to introduce them to the new nurse and update both the pt and the nurse on where we are and what we are waiting for. Everybody is then on the same page. I love that. Then again, there are some pt's where you just can't do that with. It's why we have critical thinking skills.